Brandwatch Consumer Research · Connected7 Sep – 20 Sep 2026 · compared with previous periodSynced 11 min ago
InterpretationNeeds action
Riders are following pickup guidance Waymo retired.
Airport-access mentions rose 64% after the SFO pickup moved to Level 5 of the Domestic Garage. 71% of negative posts cite the old curbside spot.
Recommended:Publish a coordinated explainer (reply, feed, Story, pinned response) before the afternoon arrival peak.
Mentions
8,420
+64%
Unique authors
3,910
+41%
Impressions
5.1M
+88%
Net sentiment
−12
−31 pts
Share of voice
58%
+9 pts
Peak velocity
3.2×
vs baseline
Mention volume over time
BrandwatchSentiment over time
BrandwatchMentions by channel
BrandwatchEmotion mix
BrandwatchTop topics
BrandwatchShare of voice
BrandwatchTopics
| Topic | Mentions | Change | Net |
|---|---|---|---|
| Old curbside spot | 2,980 | +212% | -44 |
| Level 5 garage | 1,840 | +380% | 12 |
| Wait times | 1,320 | +88% | -38 |
| Signage | 910 | +140% | -29 |
| App directions | 780 | +54% | 21 |
| Luggage / accessibility | 590 | +33% | -14 |
Top authors
| Author | Type | Followers | Impact |
|---|---|---|---|
| @sfo_frequent | Individual | 48K | 71 |
| r/sanfrancisco | Forum | 812K | 74 |
| @sfchronicle | News | 1.1M | 69 |
| @flySFO | Organization | 402K | 66 |
| @bayareatraveler | Creator | 212K | 58 |
Cities
| City | Mentions | Net |
|---|---|---|
| San Francisco | 4,210 | -18 |
| San Mateo | 1,120 | -9 |
| Oakland | 740 | -4 |
| San Jose | 590 | 2 |
| Los Angeles | 410 | 6 |
Keywords & hashtags
| Term | Mentions |
|---|---|
| curb | 2,310 |
| garage | 1,980 |
| level 5 | 1,510 |
| waited | 1,140 |
| signage | 880 |
| #SFO | 1,840 |
| #Waymo | 1,610 |
| #SanFrancisco | 620 |